The purpose of this Code of Practice is to convey to our clients certain important information about our services. This includes:
- Who we are
- Our official opening hours.
- Information on how to contact us.
- How to make a complaint.
- How to contact OFCOM.
- Our contracts.
- Call charges.
- Pricing of our services.
Who we are
DC VoIP Solutions Ltd is the legal name of the owners and operators of the website directvoip.co.uk. We have been operating since 2012 and offer voip based telephony services and equipment to small and medium enterprises.
Our opening hours
Our official hours of opening are Monday - Friday from 8am until 6pm.
Unofficially, though nothing is guaranteed, we will usually be available until at least midnight and that includes weekends. We have always said, if you need us, ring us, if we answer, we are open.
How to contact us
Our postal address is: 3 Netley Avenue, Rochdale, OL12 0BE
Our phone number is 0161 710 2180
Support by email is available at email@example.com
If you have a complaint you can contact us:
By post to: DC VoIP Solutions Ltd, 3 Netley Avenue, Rochdale, OL12 0BE
By telephone: 0161 710 2180
By email: firstname.lastname@example.org
All complaints will be replied to within 5 working days.
If you complaint is not dealt with to your satisfaction, we are members of an independent, Alternative Dispute Resolution Scheme, the Ombudsman Services.
You can contact them at https://www.ombudsman-services.org
By email: email@example.com
By post: Ombudsman Services: Communications, P.O. Box 730, Warrington, WA4 6WU
By telephone: 0330 440 1614
We are members of the Internet Telephony Services Providers’ Association (ITSPA) and subscribe to their code of practice.
The ITSPA can be contacted at: https://www.itspa.org.uk/contact-us
By email: firstname.lastname@example.org
By post to: ITSPA, 69 Wilson Street, London, EC2A 2BB
By telephone: 020 3397 3312
We are regulated by OFCOM who can be contacted at: https://www.ofcom.org.uk/about-ofcom/contact-us
We do not tie you in to any contracts except, that to prevent abuse, inbound numbers need to be purchased for a minimum of three months.
Whilst you are with us, provided your account is in good standing we will continue to provide the services you have paid for to the best of our technical ability.
Our current call costs are available for download at https://www.directvoip.co.uk/callcosts.php
Pricing of our services
All our services are priced as displayed on the website https://www.directvoip.co.uk
Copies of this Code of Practice can be supplied in alternative formats upon request.